Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. During the holidays, for any purchases made in December, we will extend the window for returns/exchanges until January 7th.

Returns are not accepted for final sale/clearance items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@capasheadwear.com. Please note that returns will need to be sent to the following address: [58-16 58th Place, Maspeth, New York 11378]

The customer is responsible for the cost of return shipping, using a carrier of their choice.

You can always contact us for any return question at info@capasheadwear.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We also do not accept returns for items in worn condition. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or exchanges on final sale/clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges not accepted on final sale/clearance items.

Refunds
Unfortunately, we cannot issue a refund on final sale / clearance items. For all other items, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@capasheadwear.com.